Order & Shipping Info
Please read all the following information on this page before checking out. Using this website, you agree to comply with all the terms and conditions stated below, including the Return and Exchange Policy. No exceptions will be made to any of the following terms and conditions:
Order Processing:
Please allow up to 24 hours to process your order before it is shipped. If you would like an update on your order, please call Customer Service at 1-909-392-0808, and a member of our FenceSmart4U staff will update you on your order. Please proofread carefully before submitting your order. You are responsible for the copy you send to us. Please check the spelling of names, street, city, and zip code. Verify that all the information is complete and accurate before submitting your order.
Pricing:
FenceSmart4U reserves the right to change or alter its products, pricing, shipping or handling charges at any time.
Shipping and Production Time:
FenceSmart4U carries the large inventory of fence windscreen and its related products in Southern California allowing us to pull from our inventory and ship your order quickly. Standard orders typically ship within 1 business day of placing an order. Shipping time to your location is in addition to this time. For orders that require expedited shipping contact our customer service team for pricing 1-909-392-0808.
The actual color of our products may vary from what is displayed on your monitor due to the variation in color and calibration settings of different monitors.
Our shopping cart is fully secure.
Shipping Policy
All shipping is provided via FedEx Smart Post, FedEx Ground Service, or common carrier. We do not require a signature for deliveries. We do not ship to P.O. boxes.
We are not responsible for the loss of your order by failed delivery. In no case shall we issue a refund or free replacement for an order where the carrier can provide delivery confirmation. All of our shipments can be tracked from the warehouse to the delivery address.
At the current time the FenceSmart4U website will only ship within the 48 continental states. International customers can call our Customer Service Department at 1-909-392-0808 to check on the availability of international shipping.
Return and Exchange Policy:
FenceSmart4U stands behind its merchandise and service. If you are not satisfied with your order, please follow the steps below to receive a credit within 7 days of receipt of your merchandise. We do not accept returns on material that has been installed unless due to a manufacturing error. Only new material is eligible for refund or exchange. Standard order rolls returned will be charged a 15% restocking fee.
To Process an Exchange
1) Call the Customer Service 1-909-392-0808 during business hours. If it is not business hours, please leave a message, and your call will be returned promptly.
2) FenceSmart4U will issue a Return Merchandise Authorization Number (RMA Number) to you if your purchase was delivered within 7 days before the first phone call and the product is in new and unused condition. You must write your RMA Number on the outside of your box that you are shipping back to us.
3) All returns must be sent via Fed Ex, UPS, registered mail, or any other delivery service that can track a package and requires a signature upon delivery. Your return will not be accepted if you have not been issued a Return Authorization Number.
4) MAIL YOUR ITEM WITH YOUR RMA NUMBER WRITTEN ON THE OUTSIDE OF YOUR PACKAGE TO:
FenceSmart4u
910 E. Cedar Street
Ontario, CA 91761
Attn: Customer Return
5) Once your merchandise is received by FenceSmart4U, you will be issued a credit. We will email you a receipt with your credit.
Shipping charges will not be refunded on any exchanges. No allowances, refunds, credits, exchanges, or other adjustments may be made for items not returned within 7 days from receipt of your order.
If, upon receipt, you find that your order has been damaged, please call Customer Service immediately, using the contact information provided on this web site. All shipping damages must be reported within 7 days of delivery. No allowances or credits will be given after this period.
We work hard to ensure your complete satisfaction. Unfortunately, from time to time, despite our best efforts and intentions, errors do happen. When they do, we will replace the material without hesitation. FenceSmart4U.com shall not be liable, in any way, for consequential or inconsequential damages or losses sustained or aggravated after you receive your order and use the merchandise purchased.